Returns & Exchanges for Online Orders

Returns and exchanges for online orders will be happily accepted where the product has not been worn, altered, washed & is with original packaging. The product must also have all original tags attached.

Returns and exchanges will be accepted on all parcels within 14 days of receiving your parcel. Returns and exchanges can be processed by sending the goods back to the Online store or bringing the product to any of our stores with your receipt. Returned goods should be sent to:

BRONZE SNAKE PTY LTD

83 Johnston St, Fitzroy, 3065

Melbourne, Victoria, AUS

We advise that when sending your return parcel to is that you use a postal tracking service to ensure a safe delivery to us.
If an item purchased is faulty, not of merchantable quality – meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price  – or , unfit for purpose – meaning that the item doesn’t do what you reasonably expected it would – we will accept returns or exchanges within a reasonable time frame.