RETURNS AND EXCHANGES

Exchanges for Online Orders
Exchanges and credit notes for online orders will be happily accepted where the product has not been worn, altered, washed & is with original packaging. The product must also have all original tags attached.
Exchanges and credit notes will be accepted on all parcels within 14 days of receiving your parcel. Exchanges and credit notes can be processed by sending the goods back to the Online store or bringing the product to any of our stores with your recipet. Returned goods should be sent to:

BRONZE SNAKE PTY LTD
83 Johnston St, Fitzroy, 3065
Melbourne, Victoria, AUS

We advise that when sending your return parcel that you use a postal tracking service to ensure a safe delivery to us.

If an item purchased is faulty, not of merchantable quality – meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price – or , unfit for purpose – meaning that the item doesn’t do what you reasonably expected it would – we will accept returns within a reasonable time frame.

DELIVERY

For orders within Australia
Yes, they are free.
Once you have ordered your product online, Couriers Please will pick it up and drop it off as fast as possible.
How to track the status of your order
Once your product is packed and dispatched (this will happen on the same business day we get your order if your order is prior to 2pm), we will send you an email, with a unique tracking code and a link for you to track how far away your order is to your door.

International orders

Shipping costs to New Zealand are $10.00 AUD
All other international delvieries are $20.00 AUD
What if I need to talk to someone about my order?
For any questions, feedback or concerns you can either call us on 03 9417 7997 or email us at admin@bronzesnake.com and one of our customer service team will be able to answer any questions you may have.