NOT QUITE RIGHT? //
If the sizing or style is not quite right, Bronze Snake will happily provide an exchange or credit note providing all our conditions are met. Online purchases can be returned instore or online, for exchanges and credit notes only.
Christmas Present?! We have extended our returns till 14th Jan 2019 for any purchases made after November 14th 2018.
RETURNS VIA POST //
For returns via post please ensure you include the completed EXCHANGES / CREDIT NOTES form behind your receipt, with your unworn garment, original tags, original packaging and original receipts to:
Bronze Snake HQ: 92A Bell St, Preston, Melbourne, 3072.
Alternatively the returns form can be downloaded here.
Once we receive your parcel, it takes 1 business day for the team to process your return.
Credit notes will be emailed within 1 business day (please check your junkbox), credit notes do not expire and can be processed by contacting our customer care assistants via email (firstname.lastname@example.org), phone (03 9417 7562) or our chat service.
If our warehouse has your replacement item available, a new receipt will be generated and your replacement item will be sent out right away via Express Post. You will receive updates via email.
Should your replacement item be out of stock, a BRONZE SNAKE credit note will be generated and emailed to you immediately. If your replacement item is expected back in stock soon, our team will email you confirming this and your spot on a waiting list.
IN-STORE RETURNS //
If you can make it into one of our stores, please remember to bring your unworn garment, original tags, original packaging and original receipts also. One of our friendly sales assistants will do the rest. Our store locations are:
The Bronze Snake Shop: 83 Johnston Street, Fitzroy 3065
The Bronze Snake Shop: 208 Chapel Street, Prahran 3141
The Bronze Snake Shop: 193 King Street, Newtown 2042
The Bronze Snake Shop: 50 Jetty Rd, Glenelg 5045
The Bronze Snake Shop: 268 William St, Northbridge 6003
The Bronze Snake Shop 68 Ocean Beach Rd, Sorrento 3943
The Bronze Snake Shop: Westfield Garden City, Brisbane
The Bronze Snake Shop NZ: 63 Ponsonby Rd, Grey Lynn 1011
CONDITIONS AND THINGS TO REMEMBER //
When returning or exchanging an item it must be in the original unworn condition with all tags and packaging. It must not smell of perfume/deodorant or washing powder so please take due care when trying on your order.
We cannot process any returns or exchanges without the original receipt.
All returns or exchanges must be sent or returned instore within 30 days of your purchase.
As stated in the terms and conditions of your purchase, Bronze Snake does not process refunds for change of mind or if the item does not fit you. In the unlikely event that the purchased product is no longer in stock or has been delivered damaged Bronze Snake will assess and process a refund.
Unfortunately underwear cannot be returned for health and hygiene purposes.
If you feel your item is faulty, we will forward the item onto the manufacturer for assessment before replacing the item. This may take up to 7 days.
We will send out your first return for free, any return after that is charged at a flat rate of $10 AUD. Any returns sent to us are at your expense.
International customers (except New Zealand) will be charged a flat rate of $15 AUD to send an exchanged product/s.
Please feel free to email RETURNS@BRONZESNAKE.COM with any questions.
Otherwise call 03 9417 7562 during the hours of 9:00AM - 5:00PM, Monday - Friday
More information can be found on the Australian Consumer Law Fact Sheet