Shipping & Returns
Simply use our returns portal for an instant exchange or credit note for all Black Friday purchases.
All orders placed by 3PM AEST will be dispatched the SAME day from our Melbourne warehouse.
Christmas Present? We've extended our returns till 14th Jan 2025
SHIPPING - AUSTRALIA
Standard (1-3 business days)
$4.99 standard shipping on all AU orders under $150
Free standard shipping on all AU orders over $150
Express (1-2 business days)
$9.99 express shipping on all AU orders under $220
Free express shipping on all AU orders over $220
SHIPPING - NEW ZEALAND
Standard (1-4 business days)
$4.99 standard shipping on all NZ orders under $150
Free standard shipping on all NZ orders over $150
Express (1-2 business days)
$9.99 express shipping on all NZ orders under $220
Free express shipping on all NZ orders over $220
SHIPPING -
Standard International Shipping (3-8 business days):
Orders over $150 - Free
Orders under $150 - $9.99
DHL Express (1-4 business days)
Orders over $399 - Free
Orders under $399 - $28
SAME DAY DELIVERY MELBOURNE, ADELAIDE, PERTH
Order before 11AM (AEST) on Monday to Friday.
Select 'Same Day Delivery' upon checkout to have your parcel delivered same day. Rate will be calculated at checkout.
Please note that parcels that cannot be signed for will be left at the address in a safe place. No PO Boxes or Parcel Lockers.
CLICK AND COLLECT - READY IN 1 HOUR
Free pickup is available from:
PRESTON, MELBOURNE: Building 3, 92 Bell St Preston 3072. (Pickup times: 7am-4pm / Monday - Friday)
FITZROY, MELBOURNE: 211 Brunswick St Fitzroy 3065. (Pickup times: 10am-4pm / 7 days)
PRAHRAN, MELBOURNE: 208 Chapel St Prahran 3181. (Pickup times: 10am-4pm / 7 days)
GLENELG, ADELAIDE: 50 Jetty Rd, Glenelg 5045. (Pickup times: 10am-4pm / 7 days)
RETURNS
Easy returns; at any one of our stores or our Melbourne warehouse or using our online returns portal.
BRONZE SNAKE offers;
-exchanges of size/colour/style or;
-full value store credits (which do not expire) or;
-full refund
Items Purchased During a Sitewide sale are ineligible for a refund with change of mind, these items can be returned for an online credit or exchange.
FINAL SALE: Unfortunately, there are no returns/exchanges on these items for change of mind.
For more information on Returns or faulty items, visit our Returns page.