How to return.
1. Create a return online by clicking here.
2. Fill out the returns form on the back of your invoice.
3. Head into one of our stores.
Once you have completed your return request your parcel will need to be sent back to us -
details on how to do this will be emailed or found on the returns form.
Once the return has been received your gift card will be emailed to you. The gift card can be used online or instore.
Note: that exchange requests are not held.
If your exchange request is not available our team will issue you with a gift card.
Once you have completed your return request your parcel will need to be sent back to us - details on how to do this will be emailed and can be found below.
If there is a higher price difference our customer care team will reach out to collect the balance payment.
If there is a lower price difference our customer care team will issue a gift card for the remaining amount.
The store credit can be used online or instore.
Things to remember.
As stated in the terms and conditions of your purchase, Bronze Snake does not process refunds for change of mind or if the item does not fit you.
We offer exchanges of size/colour/style or store credits, in the form of a gift voucher which do not expire, within the 30 days of purchase.
All returns must be received within 30 days.
Christmas Present? We have extended our gift returns till 14th of January 2021 for any purchases made after 1st November 2020.
Gift cards can not be returned and are not redeemable for cash.
Parcels lost on transit to BRONZE SNAKE are the responsibility of the customer, please keep note of your parcels tracking number.
We cannot process any returns or exchanges without the original receipt.
Australian/NZ Customers are required to cover any postage to send the return back, though we will send out your new item/credit free of charge. Any additional exchanges will occur a $10 handling fee.
International Customers are required to cover any postage to send the return back, we will send out your new exchanged item for $10AUD.
All Sale item purchases are final.
When returning or exchanging an item it must be in the original unworn condition with all tags and packaging.
It must not smell of perfume/deodorant or washing powder so please take due care when trying on your order.
If you feel your item is faulty, we will forward the item onto the manufacturer for assessment before replacing the item.
This may take up to 14 days.
Email us at firstname.lastname@example.org,
phone 1800 431 325 (Monday - Friday 8am-4pm)
or start a Live Chat.