free shipping for orders over $85 AU NZ / $150 USD

free shipping for orders over $85 AU NZ / $150 USD

SHOP THE MENS SALE OUTLET / LAST DAYS

SHOP THE MENS SALE OUTLET / LAST DAYS

We've collected over 380,000 plastic bottles from our oceans!

we've collected over 3800kg of plastic from the ocean, which equates to 380,000 plastic bottles. find out more here.

SHOP THE WOMENS SALE OUTLET / LAST DAYS

SHOP THE WOMENS SALE OUTLET / LAST DAYS

easy returns - full refund, exchange or get a credit

easy returns - full refund, exchange or get a credit

born 2006 in melbourne, shipping worldwide

born 2006 in melbourne, shipping worldwide

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Returns

How to return

Return Online

Create a return online by clicking here or fill out the returns form on the back of your invoice.

Return in-store

Head into one of our stores or visit us at our Melbourne warehouse (Building 3/92 Bell St Preston 3072)

 

 AE A RETURN (US / NZ / EU) 

 MAKE A RETURN (AU) 

/ NZ)

Return Options

Store Credit - Full Value

Please complete returns form on the reverse side of your invoice or use our online returns portal.

Once the return has been received your gift card will be emailed to you. The gift card can be used online or instore.

 

Refund - Full Value

Please complete returns form on the reverse side of your invoice or use our online returns portal.

Once the return has been received your refund will processed.
Please allow 3-5 business for all refunds to come back into your account.

 

Exchange

Please complete returns form on the reverse side of your invoice or use our online returns portal.

Please note no exchange requests are held, if your exchange request is not available our team will issue you with a gift card.

 

 

Things to remember

As stated in the terms and conditions of your purchase, Bronze Snake offers exchanges of size/colour/style or full value store credits or full refund.

Final Sale items are non returnable, no refunds, exchanges or store credits available.

All returns must be received within 30 days for exchange/credit/refund.

Gift cards can not be returned and are not redeemable for cash.

Parcels lost on transit to BRONZE SNAKE are the responsibility of the customer, please keep note of your parcels tracking number.

We cannot process any returns or exchanges without the original receipt.

All customers are required to cover any postage to send the return back for a refund, exchange or credit, though we will send out your new item/credit free of charge. (A label can be purchased from our online portal from $4.99 AUD).

International Customers are required to cover any postage to send the return back. (You can use your own postage method or a label can be purchased from our online portal from $12.99)

 

All Sale items purchases are final.

When returning or exchanging an item it must be in the original unworn condition with all tags and packaging.

It must not smell of perfume/deodorant or washing powder so please take due care when trying on your order.

If you feel your item is faulty, we will forward the item onto the manufacturer for assessment before replacing the item. This may take up to 14 days.

 

 

Need help?

Email us at returns@bronzesnake.com,

phone 1800 431 325 (Monday - Friday 8am-4pm)

or start a Live Chat.

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