Return Online

Create a return online by clicking here or;

Return in-store

Head into one of our stores or visit us at our Melbourne warehouse (Building 3/92 Bell St Preston 3072)

Store Credit - Full Value

Head into one of our stores or use our online returns portal and once the return has been received your gift card will be emailed to you. The gift card can be used online or in-store.

Refund - Full Value

Head into one of our stores or use our online returns portal and once the return has been received your refund will processed. Please allow 3-5 business for all refunds to come back into your account. Refunds are ineligible during site wide sales.

Exchange

Head into one of our stores or use our online returns portal and please note no exchange requests are held, if your exchange request is not available our team will issue you with a gift card.Orders may be exchanged once, any further returns will be issued as store credit.

Email us at returns@bronzesnake.com,

phone 1800 431 325 (Monday - Friday 8am-4pm)

or start a Live Chat.