Shipping & Delivery

All orders are shipped using Australia Post Express Network from our Melbourne (Australia) warehouse.

Express shipping is free on all Australian and New Zealand orders over $29.

All orders placed before 4pm (AEDT) will be received the next business day as long as the delivery address is within the Australia Post Express Network.

Orders placed on Friday after 4pm and on the weekend will be shipped out first thing Monday morning.

Most postcodes are, though follow the link below to see if you are in the Express Post Network.

CHECK MY POSTCODE

If you order multiple items and an item is unavaliable at our Head Office a separate parcel may be sent from one of our stores. This will still arrive on the same day but will be in a separate parcel.

All items are fully trackable from start to finish and we will even make sure you receive email notifications along the way.

The day you order you will receive an email from Australia Post notifying you that the parcel has been picked up.

All parcels will be delivered to your address with Safe Drop, providing Australia Post deems there is a safe place to leave your parcel. If no one is home to sign for the parcel, and there is no safe location to leave, your parcel will be taken to your local Post Office for collection (do not forget to bring ID for collection.) A card will be left at your address if your parcel has been taken to your local Post Office. 

NZ-Free | Other-$15AUD

Shipping to NZ takes 2-3 business days from date of dispatch. $15AUD Flat rate for all other countries.

Please allow up to 8 business days to receive your order for all Countries other than New Zealand.

All orders are fully trackable and shipped from our Melbourne, Australia warehouse.

Although charges do not always occur, any customs or import duties charged once the parcel reaches its destination country must be paid and is the responsibility of the receiver.

More information can be obtained by contacting your local customs office.

If you have any further questions feel free to email us at customercare@bronzesnake.com

1pm-5pm Today / $15 AUD

Order before 11am (AEST) on Monday to Friday.

Select '1pm-5pm today' delivery upon checkout to have your parcel delivered same day.

You will receive text and email notifications for your delivery or alternatively it can be tracked at https://my.startrackcourier.com.au by changing the TYPE drop down to ITEM and entering your invoice number.

Please note that parcels that cannot be signed for will be left at the address in a safe place.

6pm-9pm / $15AUD

Order before 3pm (AEST) on Monday to Friday.

Select '6pm-9pm tonight' delivery upon checkout to have your parcel delivered same day.

You will receive text and email notifications for your delivery or alternatively it can be tracked at https://my.startrackcourier.com.au by changing the TYPE drop down to ITEM and entering your invoice number.

Please note that parcles that cannot be signed for will be left at the address in a safe place.

Same Day Coverage 

PLEASE NOTE PARCELS CANNOT BE DELIVERED TO PO BOXES OR PARCEL LOCKERS. 

Free pickup is available from:

PRESTON, MELBOURNE: Building 3, 92 Bell St Preston 3072. (Pickup times: 7am-4pm)

FITZROY, MELBOURNE: 83 Johnston St Fiztoy 3065. (Pickup times: 10am-4pm)

We will send a text message when the order is ready for pickup, most of the time this will be immediately as long as the order is recieved within business hours (8am-4pm, Monday - Friday).

Pickup hours are from 7am-4pm Monday to Friday except public holidays.

Please make sure you have your order confirmation with you.

If you have any further questions feel free to email us at customercare@bronzesnake.com 

Order Monday - Friday 6.00am - 2.30pm EST for 3 Hour Delivery to select postcodes.

3 hour delivery for $20 is available for the following postcodes:

3054, 3056, 3057, 3058, 3060, 3065, 3068, 3070, 3071, 3072, 3073, 3078, 3081, 3083

3 hour delivery for $25 is available for the following postcodes:

3000, 3002, 3003, 3006, 3008, 3031, 3032, 3039, 3041, 3044, 3046, 3051, 3052, 3055, 3067, 3074, 3079, 3081, 3083, 3084, 3085, 3101, 3102, 3121, 3141, 3205

3 hour delivery for $30 is available for the following postcodes:

3011, 3012, 3013, 3015, 3016, 3032, 3034, 3040, 3041, 3042, 3043, 3047, 3048, 3049, 3061, 3075, 3076, 3082, 3084, 3085, 3088, 3090, 3093, 3094, 3095, 3103, 3104, 3106, 3107, 3108, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3142, 3143, 3144, 3145, 3146, 3147, 3161, 3162, 3181, 3182, 3183, 3184, 3185, 3206, 3752

3 hour delivery for $40 is available for the following postcodes:

3012, 3018, 3020, 3021, 3025, 3036, 3045, 3059, 3064, 3089, 3095, 3096, 3099, 3111, 3130, 3131, 3148, 3149, 3151, 3163, 3165, 3166, 3167, 3168, 3187, 3188, 3204, 3750

If you have any further questions feel free to email us at customercare@bronzesnake.com