TERMS AND CONDITIONS

Website content //

Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners.

The use of any of Bronze Snake Pty Ltd trademarks is strictly prohibited unless we provide consent.

Unless otherwise indicated, copyright of the information on this website is owned by or licensed to Bronze Snake Pty Ltd. This website or any portion of this website may not be reproduced, duplicated, copied, sold.

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Governing law //

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

Pricing //

Prices online may vary from prices in store.

We reserve the right to update or correct information on the Site at any time without notice. In the event that a Product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of re-placing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded.

Payments //

We accept payments by credit card from Visa, MasterCard, Paypal, American Express, Shopify Payments, Apple Pay, Afterpay, Laybuy and Zippay.

Refunds //

We will not provide a refund for change of mind or if the item does not fit you.

We can offer a store credit or swap the item for another size or another style.

If the item is faulty it will be sent off to the manufacturer for assessment before replacing the product.

More information can be found on the Australian Consumer Law Fact Sheet

Security //

Any personal information that you submit will be protected by our secure SSL payment gateway server. Please refer to our policy statement for more information on personal security.

As per our banks request you may be asked to provide some additional information for us to process your order. This order can include ID in the name of the sale, or a copy of the card used to make the purchase. If these items cannot be produced the money will be refunded and order not processed.

Authority to leave //

You may choose to leave your parcel at your front door, please ask this in the comments section upon checkout, though do note that once the parcel has been delivered the parcel is no longer our responsibility.

Delivery //

By placing your order, you acknowledge that these delivery times are estimates and not guarantees

Oversold Items //

If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If the item is coming back you may decide to wait and we'll ship the item once it returns back instock.

Delivery of your order //

Please see more information under Shipping Info.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Loyalty Program (2020)

An individual is deemed to be a Member of the BRONZE SNAKE loyalty program when they sign up on the Website or Instore.

Membership of the BRONZE SNAKE Loyalty Program is available to individuals with a valid email address.

BRONZE SNAKE reserves the right to refuse or terminate membership without prior notice or reason, and in its absolute discretion.

BRONZE SNAKE reserves the right to withdraw, cancel or vary the Rewards without notice and at any time.

BRONZE SNAKE loyalty points is not transferable and only available once per person.

All loyalty points have an expiry date, at which point they will no longer be available for redemption. BRONZE SNAKE expiry date is 12 months from acquiring. Expiry dates can vary without notice.

If a customer returns/exchanges a purchase that has previously earned loyalty points, BRONZE SNAKE automatically forfeits points earned on the original purchase.

If a customer has redeemed a reward on a purchase that has been returned then the redeemed rewards value will be forfeited.

As per conditions upon sign up all points earned before 1st June 2019 will fall under old loyalty scheme and can not be redeemed online and instore.

Outside of Australia and regional areas within Australia //

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
By using our website, you accept and agree to our Privacy Policy
Your personal information will be used, according to our Privacy Policy, to process your order and keep you up to date about our products and services.

By consenting to Bronze Snake's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at https://bronzesnake.com/pages/contact-us.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

ABN: 33117528926