We're so sorry to hear that your order has not yet arrived to you!
Please kindly check that your is not still within estimated delivery time frame.
https://bronzesnake.com/pages/delivery
If outside of this timeframe please reach out to us with your name and order number, and we will contact the shipping carrier to arrange for this to be followed up.
Although we'd love to hand-deliver to all our customers, sadly we are bound to the efforts of the individual couriers and at times their deliveries can be subject to delays.