Frequently Asked Questions

Benefits

I already have an account with the store. Do I need to create an additional account?

No, once you ‘log in’ to your account you will be automatically enrolled in the loyalty program.

Where can I see my points, acitvities and rewards?

All the action happens here, make sure you are signed in.

https://bronzesnake.com/pages/loyalty-lion

I have done a few orders but never made an account, does this mean I missed out on points?

No problem, as long as you use the same email to create the account that you have been using to checkout, points will automatically be back dated.

Do points accumulate instore and online?

Yes points are accumulated instore and online. Please make sure you always continue to be signed in and use the same email when checking out.

Can I use points instore and online?

Yes points can be used instore and online.

INSTORE
Mention your name to one of our team instore and they will apply your points discount to your sale.

ONLINE
Get your discount code from the Benefits page, copy and paste it at checkout or use the slider/dropdown menu at checkout.

How do I use my points on the BRONZE SNAKE app?

1.Head to the benefits page on the app. This can be found in the side menu.
Sign in.
Scroll down to rewards.
Claim Reward.
Copy discount code.
Close the window.
Paste the discount code when checking out.

What is the most points I can use per purchase?

The most points you can use per purchase is 450 points ($15).

Do points expire?

Yes points will expire after 12 months though a new purchase will reset the expiry to a further 12 months from purchase date.

How do I contact your benefits program?

Please feel free to email or call us with any questions. Our online team can be contacted on 1800431325 Monday - Friday 8:00am - 4:00pm - Otherwise feel free to email 24/7 - CUSTOMERCARE@BRONZESNAKE.COM