First of all, our sincerest apologies that you received a faulty, damaged, or incorrect item! Here's how we'll get it sorted.
Faulty or damaged item
Please don't lodge a faulty or damaged item in the Returns Portal yourself. Contact our customer care team with your order number and photos of the fault or damage, and we'll look after it for you.
Incorrect item received (a different item, size or colour from what you ordered)
Lodge a claim in our Returns Portal, as if you're doing a normal return: https://bronzesnake.com/pages/returns
When prompted for the reason for the return, select 'Incorrect Item Received' and upload images of the item you received for our team to review.
We prioritise these approvals, and once approved you will be emailed your free return shipping label to send it back to us to be processed.
For urgent enquiries, please contact us and start with 'URGENT'.