Return Online

Create a return online by clicking here or

Return in-store

Head into one of our stores or visit us at our Melbourne warehouse (Building 3/92 Bell St Preston 3072)

Store Credit - Full Value

Head into one of our stores or use our online returns portal and once the return has been received your gift card will be emailed to you. The gift card can be used online or instore.

Refund - Full Value

Head into one of our stores or use our online returns portal and once the return has been received your refund will processed.

Please allow 3-5 business for all refunds to come back into your account.
Refunds are ineligible during site wide sales.

Exchange

Head into one of our stores or use our online returns portal and please note no exchange requests are held, if your exchange request is not available our team will issue you with a gift card.

Christmas Present? We've extended our returns till 14th Jan 2025

As stated in the terms and conditions of your purchase, for Full Price Items Bronze Snake offers exchanges of size/colour/style or full value store credits or full refund.

Final Sale: Unfortunately, there are no returns/exchanges on these items for change of mind.

Items Purchased During Sitewide Sale are ineligible for a refund  (where a strike through price has been displayed) for change of mind. These items can be exchanged or returned for a store credit. 

If your item was faulty and purchased during sale please process your return using our online returns portal for assessment.

All returns must be received within 30 days for exchange/credit/refund.

Gift cards can not be returned and are not redeemable for cash.

Parcels lost on transit to BRONZE SNAKE are the responsibility of the customer, please keep note of your parcels tracking number.

All customers are required to cover any postage to send the return back for a refund, exchange or credit, though we will send out your new item/credit free of charge. (A label can be purchased from our online portal from $9.99 AUD).

International Customers are required to cover any postage to send the return back. (You can use your own postage method or a label can be purchased from our online portal from $15.99)

When returning or exchanging an item it must be in the original unworn condition with all tags and packaging.

It must not smell of perfume/deodorant or washing powder so please take due care when trying on your order.

Earings and Bodysuits; For hygiene reasons, we are unable to accept any returns on earrings and bodysuits, unless the item is faulty.

If you feel your item is faulty, we will forward the item onto the manufacturer for assessment before replacing the item. This may take up to 14 days.