Shipping & Returns
All orders placed by 3PM AEST will be dispatched the SAME day from our Melbourne warehouse.
SHIPPING - AUSTRALIA
Standard (1-5 business days)
Free standard shipping on all AU orders over $85
$4.99 standard shipping on all AU orders under $85
Express (1-2 business days)
$9.99 express shipping on all AU orders under $99
$4.99 express shipping on all AU order over $99
Free express shipping on all AU orders over $175
SHIPPING - NEW ZEALAND
Standard (1-5 business days)
Free standard shipping on all NZ orders over $85
$9.99 standard shipping on all NZ orders under $85
Express (1-3 business days)
$14.99 express shipping on all NZ orders under $85
Free express shipping on all NZ orders under $175
SHIPPING -
Standard International Shipping (3-8 business days):
Orders over $150 - Free
Orders under $150 - $9.99
DHL Express (1-4 business days)
Orders over $399 - Free
Orders under $399 - $28
SAME DAY DELIVERY MELBOURNE, ADELAIDE, PERTH
Order before 11AM (AEST) on Monday to Friday.
Select 'Same Day Delivery' upon checkout to have your parcel delivered same day. Rate will be calculated at checkout.
Please note that parcels that cannot be signed for will be left at the address in a safe place. No PO Boxes or Parcel Lockers.
CLICK AND COLLECT - READY IN 1 HOUR
Free pickup is available from:
PRESTON, MELBOURNE: Building 3, 92 Bell St Preston 3072. (Pickup times: 7am-4pm / Monday - Friday)
FITZROY, MELBOURNE: 83 Johnston St Fitzroy 3065. (Pickup times: 10am-4pm / 7 days)
PRAHRAN, MELBOURNE: 208 Chapel St Prahran 3181. (Pickup times: 10am-4pm / 7 days)
GLENELG, ADELAIDE: 50 Jetty Rd, Glenelg 5045. (Pickup times: 10am-4pm / 7 days)
RETURNS
Easy returns; at any one of our stores or our Melbourne warehouse or using our online returns portal.
Christmas Present? Any purchase made from November 10th can be returned up until January 14th 2024.
BRONZE SNAKE offers;
-exchanges of size/colour/style or;
-full value store credits (which do not expire) or;
-full refund
All Final Sale item purchases are final.
For more information on Returns, visit our Returns page.